HOW OFTEN SHOULD MY PET BE GROOMED?
A lot depends on the pets lifestyle and living conditions, as a general guide. Dogs who have their hair cut in particular clips such as Poodles, Cockers, Lhasa Apsos, Shih Tzus, Bischons etc. should be groomed every 4-6 weeks. Bath dogs such as Labradors, Shepherds, Collies, etc. and cats should be groomed every 6-8 weeks.
HOW LONG DOES THE GROOMING TAKE?
When you arrange an appointment with us, you are provided with a dedicated pet groomer that will discuss your pets grooming requirements and in over 95% of the time will complete the grooming process in 2 hours or less, providing your pet with a positive grooming experience in a modern and spacious facility.
DO YOU BATH THE DOG FIRST?
In order to get an even hair cut, the hair needs to be clean, so we always bathe the dog as part of grooming. Depending on your dog’s breed and style, the groomer may do a “rough cut” first. After the rough cut, the dog is washed, dried and then the haircut is completed. In other cases, we may wash and dry the dog and then the haircut is completed. Most dogs are washed using hypoallergenic shampoo, but we have many alternative shampoos depending on your pet’s needs. After the dog is washed and rinsed, we use a conditioner as well.
CAN YOU GROOM MY DOG TO BREED STANDARD?
Yes, our groomers are familiar with most of the breed standards and are very experienced with the more popular breeds. Many clients do not groom to the breed standard because of the level of maintenance required. If you want to get your dog groomed to the breed standard, it is helpful to review with the groomer the breed page in the “All Breed Dog Grooming Guide” and/or bring pictures. Each dog is different and each person’s needs vary; so a consultation can help you know your options and decide accordingly.
CAN YOU DO A PUPPY CUT?
“Puppy Cut” is a loosely descriptive term. With most breeds, we maintain the cute puppy look. Most of the time, this means the hair is cut to the same length all over. Many people choose a puppy cut because it is easy to maintain but there is usually a choice of length. Your groomer can work with you to choose a style, which works best for your dog.
MY DOGS HAIR IS KNOTTED. DO I NEED TO CUT THE HAIR SHORT?
If the hair is allowed to knot or develop “matts”, this is unhealthy for the dog’s skin. Matting gets worse if the coat gets wet. Before washing the dog, it is necessary to brush out all the knots. If the hair is matted, it may be possible to “de matt” the coat. Unfortunately, this can be painful. In some cases, de-matting may cause or reveal skin irritation. If your dog is matted, we will advise you what can be done. If the hair can be de-matted without causing pain to the dog, it may be possible to save the coat. If the hair can be de-matted, there may be an additional cost. Otherwise, we may recommend cutting the hair short. If the hair is matted, we recommend meeting with one of our groomers beforehand so we can discuss your options.
DO I GET THE SAME GROOMER EACH TIME?
Some clients prefer to keep the same groomer. If your dog is nervous and/or you have specific requests, we find and encourage that requesting the same groomer works best because it fosters a relationship between the client, groomer and dog.
WHAT ARE ANAL GLANDS?
They are the scent sacs inside the dogs anus. Some dogs empty them naturally, some do not. Your groomer can check if they need to be emptied /expressed.
WHAT IF I DO NOT LIKE THE GROOM WHEN IT IS FINISHED?
Please tell us. We aim to satisfy. On the occasion where a haircut is not to your liking and it is a matter of a little more trimming here or there, the groomer can do it right away. In some instances, we may ask you to come again on another day in which case we can start again.
CAN I LEAVE MY PET THERE ALL DAY?
Unfortunately not as we are not a pet daycare center. We want your pet to enjoy their stay with us and not have to kennel them after grooming. By making an appointment, 99% of the pets we groom are completed within 2 hours and your prompt pick up is appreciated.